978-1-4276-2091-0 (Print)
- Theory and Principles
- Service Operations
- Pricing, Quality, and Benchmarks
- Service Systems and Dynamics
- Satisfaction and Excellence
- Transformation and Innovation
Buy a hard copy at: http://www.lulu.com/product/paperback/service-science-v2n12/10661414
Service Science
Volume 2 · Number 1/2 · Spring/Summer 2010
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i |
Sergio Barile, Jim Spohrer, Francesco Polese System Thinking for Service Research Advances
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1 |
Jim Spohrer, Gaetano M. Golinelli, Paolo Piciocchi, Clara Bassano An Integrated SS-VSA Analysis of Changing Job Roles
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21 |
Sergio Barile, Francesco Polese Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science
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41 |
Marialuisa Saviano, Clara Bassano, Mario Calabrese A VSA-SS Approach to Healthcare Service Systems The Triple Target of Efficiency, Effectiveness and Sustainability
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62 |
William F. Christopher From System Science - A New Way to Structure and Manage the Company for Sustainable Success
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76 |
Ralph Badinelli A Stochastic Model of Resource Allocation for Service Systems
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92 |
Phil Godsiff |
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102 |
Gary S. Metcalf |
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112 |
Zdenko Stanicek, Marek Winkler |
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126 |
Cristina Mele, Jacqueline Pels, Francesco Polese A Brief Review of Systems Theories and Their Managerial Applications |