978-1-4276-2091-0 (Print)
- Theory and Principles
- Service Operations
- Pricing, Quality, and Benchmarks
- Service Systems and Dynamics
- Satisfaction and Excellence
- Transformation and Innovation
Buy a hard copy at http://www.lulu.com/content/paperback-book/service-science-v1n2/7735214 Service Science
Volume 1 · Number 2 · Summer 2009
|
i |
Cheng Hsu Editorial Column: Service Science and Network Science
|
|
77 |
Young M. Lee, Lianjun An, Daniel Connors Application of Feedback Control Method to Workforce Management
|
|
93 |
Kah-Hin Chai, Yi Ding, Yufeng Xing Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry
|
|
103 |
Daniel Berg, Norman Einspruch Some Characteristics of Human Resources in the Service Sector
|
|
115 |
Phil Beaumont, Judy Pate, Robert A. Paton, Sandra Stewart Homeworking and Service Delivery: A Win Win Arrangement?
|
|
121 |
Yuki Makino, Kazuo Furuta, Taro Kanno, Shigeki Yoshihara, Takamichi Mase Interactive Method for Service Design Using Computer Simulation
|