ISSN: 2164-3970 (Online)
2146-3962 (Print)
2146-3962 (Print)
- Theory and Principles
- Service Operations
- Pricing, Quality, and Benchmarks
- Service Systems and Dynamics
- Satisfaction and Excellence
- Transformation and Innovation
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Surveys are a critical channel of information from various stake holders in most service processes. Design of surveys and analysis of data collected from them is a well-established discipline withi ...
In this paper, three different scenarios of multi-criteria mathematical programming models are explored under a framework of network based analysis in web service composition. This work takes care o ...
What drives new service business designs? More precisely, what could be a generic strategy to grow value cocreation among persons? The emerging network science and service science may offer an answe ...
Many social studies analyze attitude responses using the linear regression model. This model typically treats questionnaire data as continuous scales, although the data is merely ordinal. One type o ...
Clear-cut classification of exchanges into services and non-services is vital for governments to estimate contributions of service and other sectors to national incomes, for businesses to know their ...
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Several years ago, colleagues and I at IBM Research suggested that one key challenge in developing a new science of service is in finding appropriate methods for modeling service systems. Service sy ...
As we know, the wealth of Western economies has come primarily from the production and the sales of services, or in other words, goods that are intangible or “invisible.” But the “invisible” nat ...
Service Science (ISBN978-0-470-52588-3, Copyright 2010) by Mark Daskin was recently published by Wiley, A John Wiley & Sons, Inc., Publication. The book is the first of its kind using an operatio ...
Name three service sectors whose costs to customers have exceeded the rate of inflation by more than a factor of three: health care, higher education and some sectors of government. The public is ...
As a continuation of a study directed at identifying the similarities and differences between companies that operate in either the Goods or Services Sector of the economy, the authors employ a techn ...
Wiki
M Ramkumar: is risk assessment for information systems services comes under the purview of the scope of your journal?
Jim Spohrer: McKinsey has an interesting report on higher education productivity...
" Winning by Degrees "
"In a new report "Winning by degrees: the strategies of highly productive higher-education in ...
David Ding: Dear Service Science Community members,
I hope you will find the above paper on "Clues, Flow Channels, and Cognitive States in e-Brokerage Services" fits well with the theory and principles in s ...
Ron Smith:
This is interesting: CourseSmart For iPad: Free App With 90 Percent Of 'Core Textbooks' Available (http://www.crunchgear.com/2010/08/13/coursesmart-for-ipad-free-app-with-90-percent-of-core-textbo ...
Robin Qiu: The Website finished a update/upgrade. This is a test to make sure it works well.
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INFORMS publishes 12 scholarly journals, including the flagship journals Operations Research and Management Science, In 2012, INFORMS will ...
The Invention of Service Science
(http://www.ibm.com/ibm100/us/en/icons/servicescience/)
<<Service Science>> has recently released its 3rd issue in 2010. The following papers were included in this issue:
&m ...
"No less than Wall Street, our colleges and universities are in dire need of reform. "
Op-Ed Contributor
Academic Bankruptcy
By ...
17, 2010OP-ED CONTRIBUTOR (NY Times)An Order of Prosperity, to Go"PRESIDENT OBAMA called on America to "export more of our goods" in his S ...
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